What a carrier page would have told you
Four lines of scan history and the word "In transit". Technically accurate, completely useless. Every judgement on this screen — is this normal, who do I contact, how long do I have — you'd have had to make yourself, from knowledge you have no particular reason to possess.
The three things this screen adds
1. A baseline, so silence means something
"No scan for 4 days" is only alarming if you know that 4 days is unusual for this service on this route. That's a comparison against expected behaviour, and it's the difference between anxiety and information. Most quiet parcels are fine — see why tracking stalls — which is exactly why the exceptions need flagging.
2. The right counterparty
The instinct is to phone the carrier. The carrier will tell you to talk to the shipper, because the shipper holds the contract and the declared value. Sending you to Bloomscape first saves a wasted afternoon, and the missing package playbook explains why that's true almost universally.
3. The deadline you didn't know was running
Carrier claim windows and card dispute windows both run from dates you never recorded. A quiet countdown is the single most valuable thing software can hold on your behalf, because missing it removes every remaining option you had.
Note the $100
Declared cover shows $100 against a $189 plant — the default liability ceiling on most carrier services unless someone paid for more. Surfacing that gap before you spend a week chasing a claim is a small thing that saves a lot of disappointment.