The design decisions worth arguing about
Trouble sorts to the top, not chronology
Most tracking tools sort by date. That buries the one parcel you can still do something about. Here the stalled FedEx shipment leads the list, because a parcel with no scan in four days is the only row on this screen that needs a human.
"Stalled" is a judgement, not a carrier status
No carrier reports "stalled" — they report the absence of an event, which is exactly what you can't see by staring at a tracking page. Knowing that four days of silence is abnormal for this service on this lane is the part software should do for you. Our guide to how tracking works covers why silence is usually harmless and when it isn't.
Multi-parcel orders stay together
The Article chair ships as two parcels on one order. Carrier tools treat those as unrelated numbers. Grouping them under the purchase is the difference between "one of your two boxes arrived" and two rows you have to mentally reconcile.
Delivered isn't the end of the record
Note what the delivered rows carry: signature name, delivery photo, warranty term, refund confirmation. That's the evidence a claim needs months later, and it's why the record persists long after the parcel stops moving.
What we're unsure about
Whether "$2,184 in flight" is reassuring or stressful. Whether delivered items should disappear after a week or stay visible. Whether returns belong on this screen at all. These are exactly the calls we'd rather make with your input than without it.